|
Frequently
Asked Questions
General
Certificates
Troubleshooting
General
How
do I get shared apps working ?
We provide a programmers manual, tutorials and example code.
Why
do I need my computer's clock synchronized?
The security software
we are using uses a mechanism that relies on the fact that all the
machines clocks are synchronized to ensure that identities are correct.
This is an assumption of the underlying Globus Toolkit.
How
do I get the cvs code working?
README-developers has information
on this.
Certificates
Do
I need to get a new certificate when I install a new version of
the Toolkit?
No, the original certificate
you obtained is valid until it expires, they only need to be re-obtained
upon expiration, loss, or compromise. The expiration date
can be found in the Certificate Management tools.
Why
does it take two days to get an identity or service certificate?
Requests for identity and service certificates are
processed manually as we (the AG development team) are able. Our
goal is that you should never wait more than two days for a certificate;
normally, certificates are signed daily, so the wait time will be
less than two days.
I
need to use my node but don't have a valid certificate. What is
the fastest way for me to obtain one?
If you need a certificate immediately, you can request
it from the Anonymous Certificate Authority that we (the AG developers)
run. Requests to this CA are automatically processed, so the resulting
certificate is available immediately following the request. Anonymous
certificates can be used in the same way as identity certificates
issued by the somewhat more formal AG Developers CA.
Troubleshooting
I
can't connect to a Venue (or NodeService, or ServiceManager). What
to do?
Basic things to check in this case include the following:
- Check that the clock on your machine is set accurately. Ideally,
it should be synched to an NTP server.
- Confirm that your certificate has not expired. This can be done
in Certificate Management.
- Confirm that you have the CA certificates to support the certificate
you are using. This can be done in Certificate Management.
Where are logfiles for the software stored?Where are logfiles for
the software stored?
Where
are logfiles for the software stored?
Log files are stored in the following locations:
Windows
C:\Documents and Settings\%USERNAME%\Application
Data\AccessGrid\Logs
Linux, OSX
$HOME/.AccessGrid/Logs
|
Toolkit
